Question 1

Can I upgrade from Solo to Duo or Team later?

Accepted Answer

Yes. Email support with your license key and we'll credit what you've already paid toward the new plan. You only ever pay the difference.

Question 2

Do team seats transfer between people?

Accepted Answer

Yes. Seats belong to the team, not the individual. Reassign seats any time from your team dashboard — useful when someone leaves or a contractor rolls off.

Question 3

What does the $29.99 one-time price include?

Accepted Answer

Your purchase includes one year of updates from the day you buy. After the year, you keep the app forever — every version you downloaded during that window is yours and keeps working. To get new updates beyond the year, you can renew at a discount.

Question 4

What's your refund policy?

Accepted Answer

14-day no-questions-asked refund on all plans. If Traceptor doesn't fit your workflow, email us and we'll issue a full refund — no forms, no survey.

Question 5

Do I need an account or cloud sync?

Accepted Answer

No. Traceptor is a local-only macOS app. Your captured traffic never leaves your machine. The license check is a one-time call to our servers, then you're offline.

Question 6

Can I use Traceptor on multiple Macs?

Accepted Answer

Solo is licensed to a single device. Duo covers two devices (great for desktop + laptop). Team plans license per-seat, and each seat can be active on up to two machines.

Question 7

Does Traceptor work with iOS simulators and devices?

Accepted Answer

Yes. Traceptor proxies any HTTP/HTTPS traffic you can route through your Mac — iOS simulators, physical iPhones/iPads over Wi-Fi, and any other app or device on your network.

Question 8

Is there a free Premium plan for educators?

Accepted Answer

Yes — Traceptor for Education. University teachers using Traceptor in network or API courses can request a 100% discount code: email support@traceptor.com from your institutional address with your course name, syllabus link if you have one, and rough student count. Once we verify, support sends a coupon code you redeem at the normal checkout to bring the price to $0. We review each request and reserve the right to approve or decline, but real teaching applications get fast turnaround.

Personal license. Yours forever.

Questions before you buy